Privacy Policy

1. Introduction

Pontotoc Insurance Agency ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Insurance-related information (policy details, claims history, coverage needs)
• Financial information (credit scores, payment information, income details)
• Demographic information (age, gender, marital status)
• Employment information (employer, occupation, work address)
• Vehicle information (make, model, year, VIN, driving record)
• Property information (home address, property details, value)

2.2 Automatically Collected Information

We may automatically collect certain information about your device and usage patterns, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing insurance quotes and policy recommendations
• Processing insurance applications and policy changes
• Managing your insurance policies and accounts
• Processing claims and providing customer support
• Communicating with you about your policies and our services
• Improving our website and services
• Complying with legal and regulatory requirements
• Marketing our products and services (with your consent)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Insurance Carriers

We share your information with insurance carriers to obtain quotes, process applications, and manage your policies.

4.2 Service Providers

We may share information with third-party service providers who assist us in operating our business, such as:

• Website hosting and maintenance providers
• Customer relationship management systems
• Email marketing platforms
• Payment processing services
• Analytics and marketing tools

4.3 Legal Requirements

We may disclose your information if required by law or to protect our rights, property, or safety, or that of our customers or others.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

We use industry-standard encryption and security protocols to safeguard your data, including:

• SSL/TLS encryption for data transmission
• Secure data storage and backup systems
• Regular security audits and updates
• Access controls and authentication measures

6. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences.

Types of cookies we use:

• Essential cookies: Necessary for website functionality
• Analytics cookies: Help us understand website usage
• Marketing cookies: Used for targeted advertising (with consent)

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: